Retail Supervisor: Drive Sales & Service Excellence

PUMA; Outlet (PA); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Bonus

Benefits

Job summary

PUMA is seeking a Store Associate for an Outlet in Pennsylvania to deliver outstanding customer service, drive sales, and uphold brand standards in a fast‑paced retail setting.

You will collaborate with team members, handle merchandise, and work evenings, weekends, and holidays as needed while maintaining a safe, compliant store environment. This role involves lifting up to 30 pounds and using basic MS Office/Retail software.

Qualifications

• 1–2 years' experience in a customer service-oriented retail environment.
• Demonstrated ability to reason through complex issues.
• Strong team player.
• Excellent communication skills.
• Ability to learn quickly.
• Computer skills, basic know‑how about MS Office programs, and retail software.
• The ability to constantly walk and move about is required; ability to lift/carry, push/pull up to 30 pounds regularly.

Responsibilities

• Provide consistently high standards of customer experience within the Store in accordance with PUMA's Brand Values and service standards.
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service.
• Responsible for payroll control to maintain a highly profitable location while providing the highest levels of service to customers.
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager.
• Responsible for handling and processing incoming and outgoing merchandise.
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities.
• Responsible for maintaining a safe, healthy and compliant working and shopping environment.
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

Skills

Customer service

Communication

Teamwork

Fast learner

MS Office

Retail software

Tools

Retail software

MS Office basics

Job description

PUMA is seeking a Store Associate for an Outlet in Pennsylvania to deliver outstanding customer service, drive sales, and uphold brand standards in a fast‑paced retail setting.

You will collaborate with team members, handle merchandise, and work evenings, weekends, and holidays as needed while maintaining a safe, compliant store environment. This role involves lifting up to 30 pounds and using basic MS Office/Retail software.