Part-Time Retail Supervisor: Elevate Customer Experience

PUMA Gruppe; Pottstown (Montgomery County); On-site; USD 25,000 - 29,000; Part time

Job summary

PUMA is seeking a Retail Supervisor at Philadelphia Premium in Pottstown, PA. This part-time role focuses on delivering exceptional customer experiences while achieving sales, KPI, and profitability goals through effective planning and service.

You will manage payroll to keep a profitable location, oversee merchandise movement, ensure policies are followed, and work non-traditional hours including weekends and evenings.

Qualifications

• 1–2 years of experience in a customer service–oriented retail environment.
• Strong teamwork and problem-solving abilities.
• Ability to operate MS Office and basic retail software.

Responsibilities

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective of short- and long-term planning, expense control, sales and service.
• Responsible for payroll control to maintain a highly profitable location while providing the highest levels of service to customers.
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager.
• Responsible for handling and processing incoming and outgoing merchandise.
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities.
• Responsible for maintaining a safe, healthy and compliant working and shopping environment.
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.
• 1 – 2 years’ experience in a customer service-oriented retail environment.
• Demonstrated ability to reason through complex issues.
• Strong team player.
• Ability to learn quickly.
• Computer skills, basic know-how about MS Office programs, and retail software.
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

Skills

Customer service

Team player

Learning quickly

MS Office

Retail software

Physical stamina

Job description

PUMA is seeking a Retail Supervisor at Philadelphia Premium in Pottstown, PA. This part-time role focuses on delivering exceptional customer experiences while achieving sales, KPI, and profitability goals through effective planning and service.

You will manage payroll to keep a profitable location, oversee merchandise movement, ensure policies are followed, and work non-traditional hours including weekends and evenings.