Retail Supervisor & Customer Experience Lead

Perry Ellis International; Round Rock (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discount

Paid vacation

Healthcare plan

401(k) plan & company match

Job summary

Perry Ellis International is seeking a Supervisor Key Holder to support store operations and sales management in Round Rock, TX. You will help the Store Manager replenish stock, execute promotions, and train sales staff.

The role emphasizes customer service, visual standards, and adherence to company policies, with a focus on achieving sales goals and ensuring a positive shopping experience for guests.

Qualifications

• 1-2 years of retail experience.
• Strong verbal and written communication skills.
• Customer-service oriented with a friendly demeanor.
• Must be able to move and/or lift up to 25 pounds.
• Flexible availability and reliable transportation.
• High school diploma or equivalent.

Responsibilities

• Provide role-model customer service and prioritize customer needs.
• Achieve excellent scores on secret shopper reports.
• Maintain store appearance and visual standards.
• Understand sales plans and inventory opportunities.
• Support training of sales associates.
• Assist in implementing promotions per company directives.
• Report loss prevention incidents to management.

Skills

Retail experience

Customer service

Verbal communication

Written communication

Interpersonal skills

Team motivation

Adaptability

POS familiarity

Education

High school diploma

Job description

Perry Ellis International is seeking a Supervisor Key Holder to support store operations and sales management in Round Rock, TX. You will help the Store Manager replenish stock, execute promotions, and train sales staff.

The role emphasizes customer service, visual standards, and adherence to company policies, with a focus on achieving sales goals and ensuring a positive shopping experience for guests.