Seasonal Retail Lead: Customer Experience & Inventory

Explor Crater Lake, LLC; Oregon; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Employee housing

Benefits

Job summary

Explor Crater Lake, LLC is hiring for a retail leadership role for the 2027 season in Oregon. The position involves guiding staff, ensuring quality merchandising, and delivering outstanding guest service in a scenic, culture-rich workplace.

You will coordinate with the Warehouse team, manage inventory, and uphold company policies, safety standards and HR procedures while mentoring the team and ensuring smooth store operations.

Qualifications

• Minimum high school diploma or equivalent.
• Two years retail experience preferred.
• Proven leadership abilities and ability to mentor staff.
• Ability to read budgets and report budgetary issues with store manager.
• Valid Driver's License.

Responsibilities

• Assist with training of retail staff and backup Retail Manager on days off.
• Demonstrate knowledge of merchandise, styling and pricing per company policy.
• Partner with Warehouse team to ensure proper transfers and merchandise levels.
• Assist Retail Manager with correct NPS markups on all products including deli.
• Maintain knowledge of product lines with emphasis on local/regional facts.
• Assist with store setup: display and merchandising, inventory levels.
• Respond to guest inquiries in a timely, friendly, and efficient manner.
• Process payments accurately using the POS system and handle cash and cards.
• Conduct inventory, restock merchandise and ensure adequate supply levels.
• Assist with managing all inventory to keep items in stock during business hours.
• Keep retail spaces organized and clean.
• Prepare end-of-shift reports and deposits; advise Retail Manager.
• Ensure compliance with policies, laws, and safety; HR compliance and breaks/overtime.
• Coach, develop and mentor staff including leading daily team meetings.
• Understand ISO quality and environmental systems and responsibilities.
• Maintain confidentiality and foster a positive team environment.

Skills

Leadership

Customer service

Team motivation

Communication

Budget reporting

Flexibility

Education

High School Diploma or equivalent

Tools

Retail POS system (Retail Pro)

POS reporting

Job description

Explor Crater Lake, LLC is hiring for a retail leadership role for the 2027 season in Oregon. The position involves guiding staff, ensuring quality merchandising, and delivering outstanding guest service in a scenic, culture-rich workplace.

You will coordinate with the Warehouse team, manage inventory, and uphold company policies, safety standards and HR procedures while mentoring the team and ensuring smooth store operations.