Retail Style & Customer Experience Advisor

Gap Inc.; New York (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

Gap Inc. is seeking a customer-focused team member to engage and connect with shoppers on the sales floor, offering product expertise to educate, inform and outfit customers while delivering brand loyalty and productivity.

You will acknowledge and assist customers, suggest outfits using displays, explain loyalty programs, and ensure a seamless omni-channel experience across channels while supporting store operations.

Qualifications

• Effective communicator with customers and teammates.
• Problem solver focused on continuous improvement.
• Able to learn and use technology relevant to store operations.
• Strong customer service skills and a professional demeanor.
• Collaborative team player able to engage with others.

Responsibilities

• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration.
• Promote loyalty by educating customers about our loyalty programs.
• Leverage omni channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, checkout, back of house, processes as required.
• Courteous and responsive to internal/external requests.
• Exchange and verify job-related information to provide support.

Skills

Effective communicator

Problem solver

Tech savvy

Customer service

Team engagement

Job description

Gap Inc. is seeking a customer-focused team member to engage and connect with shoppers on the sales floor, offering product expertise to educate, inform and outfit customers while delivering brand loyalty and productivity.

You will acknowledge and assist customers, suggest outfits using displays, explain loyalty programs, and ensure a seamless omni-channel experience across channels while supporting store operations.