Style & Customer Experience Associate

Gap Inc.; United States; On-site; USD 25,000 - 32,000; Full time

Job summary

Gap Inc. seeks a customer-focused team member to engage with shoppers, educate them on product lines, and outfit customers. You will showcase merchandise, promote loyalty, and deliver a seamless omni-channel experience. You will support sales floor, fitting rooms, checkout, and back-of-house processes with courteous service.

You will collaborate with colleagues to meet goals, learn our procedures, and respond proactively to customer needs in a fast-paced retail environment.

Qualifications

• Completed job readiness training with Gap Inc nonprofit partner.
• Effective communicator able to engage with customers and team using technology.
• Problem solver open to feedback and continuous improvement.
• Able to handle customer interactions courteously and professionally.
• Ability to learn procedural knowledge from on-the-job training.

Responsibilities

• Acknowledge and assist customers; locate merchandise promptly and answer questions.
• Offer style and outfit suggestions using mannequins and displays for inspiration.
• Promote loyalty by educating customers about loyalty programs.
• Deliver a frictionless omni-channel customer experience.
• Support sales floor, fitting rooms, checkout, back of house, processes.
• Respond courteously to internal and external requests.
• Verify and exchange job-related information to provide support.

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

Gap Inc. seeks a customer-focused team member to engage with shoppers, educate them on product lines, and outfit customers. You will showcase merchandise, promote loyalty, and deliver a seamless omni-channel experience. You will support sales floor, fitting rooms, checkout, and back-of-house processes with courteous service.

You will collaborate with colleagues to meet goals, learn our procedures, and respond proactively to customer needs in a fast-paced retail environment.