Style & Customer Experience Specialist

Gap Inc.; Northborough (MA); On-site; USD 21,000 - 28,000; Full time

Job summary

Gap Inc. is seeking a customer-focused associate who connects with shoppers to educate them about merchandise, trends, and store promotions. You will guide customers with product knowledge and outfit ideas, using displays for inspiration, while delivering a seamless omni-channel experience.

You will promote loyalty programs and support store operations across the sales floor, fitting rooms, check-out, and back-of-house tasks, ensuring a friendly, efficient experience for every guest.

Qualifications

• Must have completed job readiness training as part of Gap Inc’s program.
• Strong communication and ability to engage with customers and the team to meet goals.
• Customer-focused with problem-solving skills and a proactive attitude.
• Able to learn procedural knowledge from on-the-job training.

Responsibilities

• Acknowledge and assist customers; locate merchandise efficiently.
• Offer style and outfit suggestions using displays for inspiration.
• Promote loyalty by educating customers about loyalty programs.
• Deliver a seamless shopper experience across omni-channel offerings.
• Support sales floor, fitting room, checkout, and back-of-house processes.
• Handle internal/external requests courteously and professionally.

Skills

Effective communicator

Problem solver

Customer focus

Learns quickly

Education

Job readiness training

Job description

Gap Inc. is seeking a customer-focused associate who connects with shoppers to educate them about merchandise, trends, and store promotions. You will guide customers with product knowledge and outfit ideas, using displays for inspiration, while delivering a seamless omni-channel experience.

You will promote loyalty programs and support store operations across the sales floor, fitting rooms, check-out, and back-of-house tasks, ensuring a friendly, efficient experience for every guest.