Style Advisor & Customer Experience Pro

Gap Inc.; United States; On-site; USD 24,000 - 30,000; Full time

Job summary

Gap Inc. is seeking an enthusiastic retail associate who will engage customers with product knowledge and a commitment to delivering an exceptional shopping experience. You will educate guests about current merchandise, promotions and events, and help outfit customers with confidence and style.

The role emphasizes maintaining brand standards, leveraging omni-channel tools, and supporting various store operations to ensure a seamless visit for every customer.

Qualifications

• Provide excellent customer service to drive loyalty and satisfaction.
• Utilize product knowledge to educate and inspire customers about outfits and trends.
• Learn and follow store procedures, promotions, and POS processes.

Responsibilities

• Become a brand expert and deliver a premium customer experience to every guest.
• Acknowledge and assist customers; locate merchandise efficiently and answer questions accurately.
• Offer style and outfit suggestions using displays and mannequins for inspiration.
• Promote loyalty programs and educate customers about benefits to drive repeat visits.
• Leverage omni-channel offerings to provide a frictionless shopping experience across touchpoints.
• Support sales floor, fitting room, checkout, and back-of-house operations as needed.
• Be courteous and responsive to internal and external requests.

Skills

Customer service

Communication

Problem solving

Learning agility

Job description

Gap Inc. is seeking an enthusiastic retail associate who will engage customers with product knowledge and a commitment to delivering an exceptional shopping experience. You will educate guests about current merchandise, promotions and events, and help outfit customers with confidence and style.

The role emphasizes maintaining brand standards, leveraging omni-channel tools, and supporting various store operations to ensure a seamless visit for every customer.