Style Advisor & Customer Experience Specialist

Gap Inc.; Tullahoma (TN); On-site; USD 26,000 - 34,000; Full time

Job summary

Gap Inc. is seeking a customer service professional to engage with customers, educate them on our merchandise assortment, store promotions and events, and deliver a frictionless shopping experience. You will help build brand loyalty and represent Gap Inc.

through informative, friendly assistance on the selling floor. You will assist customers with product knowledge, offer outfit suggestions, and support operations on the sales floor, fitting rooms, and checkout.

Qualifications

• Has successfully completed job readiness training through Gap Inc’s nonprofit partners.
• Effective communicator with the ability to utilize technology to engage with customers and teammates.
• Problem solver focused on continuous improvement, open to feedback and taking action.
• Able to handle customer interactions courteously and professionally.

Responsibilities

• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration.
• Promote loyalty by educating customers about our loyalty programs.
• Leverage omni channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, checkout, back of house, processes as required.
• Courteous and responsive to internal/external requests.
• Exchange and verifies job related information to provide support.

Skills

Customer engagement

Effective communication

Problem solving

Learning agility

Job description

Gap Inc. is seeking a customer service professional to engage with customers, educate them on our merchandise assortment, store promotions and events, and deliver a frictionless shopping experience. You will help build brand loyalty and represent Gap Inc.

through informative, friendly assistance on the selling floor. You will assist customers with product knowledge, offer outfit suggestions, and support operations on the sales floor, fitting rooms, and checkout.