Retail Strategy & Operations Leader

Ralph Lauren; Orlando (FL); On-site; USD 48,000 - 64,000; Full time

Job summary

Ralph Lauren seeks an Associate Manager to support the General Manager in creating strategic plans, overseeing plan execution for a profitable store, and ensuring brand integrity. This role positions you as a key decision maker when the GM is absent, owning critical duties to drive results and guest experience.

You will develop the store client strategy, lead talent development, and partner with leadership to recruit and train a team aligned with RL standards and store vision.

Qualifications

• College Degree or equivalent a plus.
• Retail Management or similar industry experience in a complex, high-volume or high-profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to operate the register, stand, move and walk for multiple hours.
• Flexible schedule to meet business needs including day, evening, weekends and potentially overnight shifts and travel.
• Proven track record of success with positive relationships with customers, management and co-workers.
• Business acumen and strong planning skills.
• Time management and prioritization capabilities.

Responsibilities

• Support the General Manager in analyzing business trends and strategic planning of business initiatives for your store location.
• Understand and educate your team on sales and profit performance tools and resources.
• Create a consistent customer experience aligned to RL brand expectations by supporting the store vision.
• Assist in the creation of the store client development strategy and lead community outreach in your market.
• Execute the talent strategy set for your store, collaborating with the General Manager to build and develop a team with the customer at its core, who can deliver the store vision.
• Drive networking and recruitment activities in your store market.
• Actively engage in ongoing talent development conversations, providing employees coaching, feedback and learning opportunities.
• Maintain exceptional productivity standards through managing processes and store execution, including supporting with inventory control and management to achieve store shrink goals.
• Champion use of new technology in support of New Ways of Selling techniques and More Ways to Shop to drive business result
• Uphold all company policies and procedures
• Provide feedback to General Manager & District Director, identifying high profit potential and category business trends for your store market
• Ensure sales floor and all store standards exceed expectations at all times
• Create an inclusive environment aligned to core Ralph Lauren Company values and Cultural Focus Areas

Skills

Retail management

Communication

Physical ability

Cash handling

Flexible scheduling

Relationship building

Business acumen

Time management

Customer service

Education

College Degree

Job description

Ralph Lauren seeks an Associate Manager to support the General Manager in creating strategic plans, overseeing plan execution for a profitable store, and ensuring brand integrity. This role positions you as a key decision maker when the GM is absent, owning critical duties to drive results and guest experience.

You will develop the store client strategy, lead talent development, and partner with leadership to recruit and train a team aligned with RL standards and store vision.