Retail Strategy Leader — Elevate Customer Experience

Ralph Lauren; Kentucky; On-site; USD 42,000 - 62,000; Full time

Job summary

Ralph Lauren is seeking an Associate Manager to assist the General Manager in strategic planning and executing plans for a profitable store. You will help shape the customer experience, drive talent development, and lead recruitment in your market.

This role emphasizes brand integrity, leadership of a high-performing team, and the ongoing adoption of new selling strategies to grow the business.

Qualifications

• College Degree or equivalent a plus.
• Retail Management experience in a high-volume or high-profile environment preferred.
• Ability to communicate effectively with customers and store personnel.
• Flexible schedule including day, evening, weekends and travel as required.

Responsibilities

• Support the General Manager in analyzing business trends and strategic planning for the store.
• Educate team on sales and profit performance tools and resources.
• Create a consistent customer experience aligned to RL brand expectations.
• Lead the store client development strategy and community outreach.
• Drive talent strategy, build and develop a customer-centric team.

Skills

Retail management

Customer communication

Team leadership

Talent development

Recruitment

Inventory control

Brand standards

Flexible scheduling

Education

College degree or equivalent

Job description

Ralph Lauren is seeking an Associate Manager to assist the General Manager in strategic planning and executing plans for a profitable store. You will help shape the customer experience, drive talent development, and lead recruitment in your market.

This role emphasizes brand integrity, leadership of a high-performing team, and the ongoing adoption of new selling strategies to grow the business.