Retail Associate Manager - Strategy, Talent & Growth

Ralph Lauren; Concord (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Ralph Lauren Corporation seeks an Associate Manager to support the General Manager in strategizing and executing store plans that drive profitability while maintaining top brand integrity. You will oversee daily operations, coach staff, and lead initiatives to upsell and improve client development within your market.

The role emphasizes analytical planning, team development, and a customer-centric, luxury-brand experience across all store activities.

Qualifications

• College Degree or equivalent a plus.
• Retail Management or similar industry experience in a complex, high-volume or high-profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
• Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers.
• Business acumen
• Strong planning and prioritization/time management skills

Responsibilities

• Support the General Manager in analyzing business trends and strategic planning of business initiatives for your store location.
• Understand and educate your team on sales and profit performance tools and resources.
• Create a consistent customer experience aligned to RL brand expectations by supporting the store vision.
• Assist in the creation of the store client development strategy and lead community outreach in your market.
• Execute the talent strategy set for your store, collaborating with the General Manager to build and develop a team with the customer at its core, who can deliver the store vision.
• Drive networking and recruitment activities in your store market.
• Actively engage in ongoing talent development conversations, providing employees coaching, feedback and learning opportunities.
• Maintain exceptional productivity standards through managing processes and store execution, including supporting with inventory control and management to achieve store shrink goals.
• Champion use of new technology in support of New Ways of Selling techniques and More Ways to Shop to drive business result.
• Uphold all company policies and procedures.
• Provide feedback to General Manager & District Director, identifying high profit potential and category business trends for your store market.
• Ensure sales floor and all store standards exceed expectations at all times.
• Create an inclusive environment aligned to core Ralph Lauren Company values and Cultural Focus Areas

Skills

Analytical thinking

Leadership

Talent development

Customer experience

Sales strategy

Recruitment

Coaching

Brand standards

Diversity & inclusion

Technology adoption

Operational excellence

Communication

Education

College degree

Tools

Sales analytics tools

Job description

Ralph Lauren Corporation seeks an Associate Manager to support the General Manager in strategizing and executing store plans that drive profitability while maintaining top brand integrity. You will oversee daily operations, coach staff, and lead initiatives to upsell and improve client development within your market.

The role emphasizes analytical planning, team development, and a customer-centric, luxury-brand experience across all store activities.