Retail Store Team Lead

Goodwill of Northern Michigan; Bear Creek Township (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Goodwill of Northern Michigan is seeking a Retail Team Lead to support store management and oversee daily operations. The role focuses on delivering excellent customer service, supervising staff, and ensuring donations are processed efficiently.

The position requires coordination with management, training of team members, and adherence to safety policies. Strong communication and multitasking are essential, with flexibility for varied hours.

Qualifications

• High School diploma or GED required.
• Retail management experience preferred.
• Strong reading, writing, and math skills for transactions and documentation.

Responsibilities

• Support store management in day-to-day operations and store safety.
• Ensure high level of customer service for customers and donors.
• Supervise and coach retail staff and volunteers; achieve sales and production goals.
• Oversee donations processing, tagging, merchandising, and space utilization.
• Open and close the store and manage daily revenue reconciliation.

Skills

Team supervision

Customer service

Communication

Leadership

Multitasking

Problem solving

Education

High School diploma or GED

Retail management experience preferred

Tools

POS system

Microsoft Excel

Forklift operation

Job description

Description

The Retail Team Lead supports retail store management in maintaining a high standard of customer service, well-trained employees, and sales and production through assisting in the day-to-day operations of the Goodwill Store.

Essential Functions

1. Review and approve payroll.
2. Communicate attendance to store management team.
3. Cash handling and reconciliation.
4. Coaches retail team members.
5. Receive and process donations.
6. Operate and supervise the operation of forklifts, pallet jacks, trash compactors.
7. Operate and supervise the operation of a point-of-sale system.
8. Reliable transportation for bank deposits and emergency call ins.

Primary Responsibilities

1. Support the mission and vision of Goodwill Industries of Northern Michigan.
2. Perform work in a safe manner by observing all Goodwill safety policies and procedures.
3. Interact with all Goodwill team members, clients, and customers in a professional manner.
4. Respect the diversity of others, including but not limited to, those with cultural, ethnic, and gender differences, individuals experiencing homelessness, and persons with visible and non-visible disabilities.
5. Support management in the efficient operation of retail operations.
6. Ensure a high level of customer service for customers and donors.
7. Support the development and supervision of a well-trained, versatile staff which includes retail sales associates and donation attendants.
8. Oversee volunteers.
9. Ensure that donations are sorted and tagged according to guidelines and merchandised appropriately and efficiently.
10. Coach staff in a consistent and positive manner.
11. Assist in achieving sales and productions goals.
12. Maintain appropriate use of available space and merchandise.
13. Maintain and improve retail operations conducive for a safe, clean, and orderly work environment.
14. Ensure that all security and safety measures are followed at all times.
15. Attend required trainings and management meetings.
16. Communicate and adhere to all agency policies and procedures.
17. Open and close the store, including adhering to opening and closing procedures, balancing daily revenues, and maintaining all administrative duties.
18. Other duties as assigned by manager.

Requirements

Education, Licenses, Certifications and Experience

1. High School graduate or GED.
2. Previous retail management experience preferred.
3. Current valid driver’s license without restrictions.
4. Operation of forklift, pallet jack, trash compactor required, or ability to learn.

Knowledge, Skills and Abilities

1. Excellent reading, writing, and math skills to accurately complete all transactions and documentation.
2. Above average verbal communication skills to effectively communicate with all departments in the store, administration, customers, staff, and people with disabilities.
3. Proven ability to supervise people.
4. Good working knowledge of computers and Microsoft Outlook, Word and Excel.
5. Ability to plan, organize, and implement operational needs.
6. Excellent multitasking skills with the ability to prioritize tasks throughout the workday.
7. Must have an eye for detail and the ability to make quick and sound decisions.
8. Ability to work independently, with little to no supervision.
9. Ability to freely access all areas of the store including sales floor, stock area, and register area.
10. Ability to operate and use all equipment necessary to run store.
11. Must be able to work varied hours and days as business dictates.

Physical Requirements

1. Stands and walks for most of the workday.
2. Routinely bends, stoops, pushes, pulls, reaches, kneels, twists, turns throughout the day.
3. Ability to lift up to 50 pounds. May be required to exert 150 – 300 pounds of force.
4. Works in an environment with occasional high stress, and short deadlines, sometimes requiring overtime.