Retail Store Team Lead

Goodwill Northern Michigan; Cadillac (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Goodwill Industries of Northern Michigan is seeking a Retail Team Lead to support store management, ensure outstanding customer service, and oversee daily operations in Cadillac. The role includes payroll review, staff coaching, cash handling, donations processing, and supervising volunteers to meet sales and production goals.

You will work with a versatile team, maintain safe and clean store conditions, and implement policies while coordinating with management to deliver exceptional donor and

Qualifications

• Excellent reading, writing, and math skills to accurately complete all transactions and documentation.

Responsibilities

• Support the mission and vision of Goodwill Industries of Northern Michigan.
• Interact with all Goodwill team members, clients, and customers in a professional manner.
• Respect the diversity of others and support an inclusive environment.
• Assist in ensuring efficient operation of retail operations and achieve sales goals.
• Oversee daily store operations, including opening/closing procedures and administrative duties.

Skills

Supervision/Leadership

Customer service

Verbal communication

Computer literacy

Attention to detail

Education

High School graduate or GED

Valid driver’s license

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Description

The Retail Team Lead supports retail store management in maintaining a high standard of customer service, well‑trained employees, and sales and production through assisting in the day‑to‑day operations of the Goodwill Store.

Essential Functions

• Review and approve payroll.
• Communicate attendance to store management team.
• Cash handling and reconciliation.
• Coach retail team members.
• Receive and process donations.
• Operate and supervise forklifts, pallet jacks, trash compactors.
• Operate and supervise a point‑of‑sale system.
• Reliable transportation for bank deposits and emergency call‑ins.

Primary Responsibilities

• Support the mission and vision of Goodwill Industries of Northern Michigan.
• Perform work in a safe manner by observing all Goodwill safety policies and procedures.
• Interact with all Goodwill team members, clients, and customers in a professional manner.
• Respect the diversity of others, including those with cultural, ethnic, and gender differences, individuals experiencing homelessness, and persons with visible and non‑visible disabilities.
• Support management in the efficient operation of retail operations.
• Ensure a high level of customer service for customers and donors.
• Support the development and supervision of a well‑trained, versatile staff which includes retail sales associates and donation attendants.
• Oversee volunteers.
• Ensure that donations are sorted, tagged according to guidelines and merchandised appropriately and efficiently.
• Coach staff in a consistent and positive manner.
• Assist in achieving sales and production goals.Maintain appropriate use of available space and merchandise.
• Maintain and improve retail operations conducive for a safe, clean, and orderly work environment.
• Ensure that all security and safety measures are followed at all times.
• Attend required trainings and management meetings.
• Communicate and adhere to all agency policies and procedures.
• Open and close the store, including adhering to opening and closing procedures, balancing daily revenues, and maintaining all administrative duties.
• Other duties as assigned by manager.

Education, Licenses, Certifications and Experience

• High School graduate or GED.
• Previous retail management experience preferred.
• Current valid driver’s license without restrictions.
• Operation of forklift, pallet jack, trash compactor required, or ability to learn.

Knowledge, Skills and Abilities

• Excellent reading, writing, and math skills to accurately complete all transactions and documentation.
• Above average verbal communication skills to effectively communicate with all departments in the store, administration, customers, staff, and people with disabilities.
• Proven ability to supervise people.
• Good working knowledge of computers and Microsoft Outlook, Word and Excel.
• Ability to plan, organize, and implement operational needs.
• Excellent multitasking skills with the ability to prioritize tasks throughout the workday.
• Must have an eye for detail and the ability to make quick and sound decisions.
• Ability to work independently, with little to no supervision.
• Ability to freely access all areas of the store including sales floor, stock area, and register area.
• Ability to operate and use all equipment necessary to run store.
• Must be able to work varied hours and days as business dictates.

Physical Requirements

• Stands and walks for most of the workday.
• Routinely bends, stoops, pushes, pulls, reaches, kneels, twists, turns throughout the day.
• Ability to lift up to 50 pounds, may be required to exert 150–300 pounds of force.
• Works in an environment with occasional high stress, short deadlines, sometimes requiring overtime.