Retail Store Leader: CX & Team Growth

Comcast (CC) of Willow Grove; Arlington Heights (IL); On-site; USD 25,000 - 42,000; Full time

Benefits offered by this job

Benefits

Job summary

Comcast is seeking an experienced Retail Sales Lead in Illinois to drive sales targets and deliver outstanding customer service within a busy store environment.

The role emphasizes coaching staff, onboarding new hires, maintaining merchandising standards, and collaborating with the Store Manager to optimize staffing and inventory processes. Candidates should have 5-7 years of related experience and a Bachelor's degree.

Qualifications

• Bachelor's degree or equivalent experience.
• 5-7 years of relevant work experience.
• Experience coaching retail staff and driving sales targets.

Responsibilities

• Coaching retail sales associates to meet sales targets and service metrics.
• Onboarding and developing new hires to deliver an exceptional customer experience.
• Maintain visual merchandising standards and store presentation.
• Coordinate staffing, scheduling, and resolve customer escalations with the Store Manager.
• Improve store efficiency with inventory control and back-of-house organization.
• Lead inventory accuracy through cycle counts and best practices.
• Analyze performance data to identify sales trends and optimization opportunities.
• Provide product knowledge and stay informed on industry trends.

Skills

Coaching

Customer Experience (CX)

Managing Sales Teams

Retail Sales

Store Operations Management

Education

Bachelor's Degree

Job description

Comcast is seeking an experienced Retail Sales Lead in Illinois to drive sales targets and deliver outstanding customer service within a busy store environment.

The role emphasizes coaching staff, onboarding new hires, maintaining merchandising standards, and collaborating with the Store Manager to optimize staffing and inventory processes. Candidates should have 5-7 years of related experience and a Bachelor's degree.