Retail Store Supervisor — Lead Team & Customer Experience

Silver Key; Monument (CO); On-site; USD 2,777,000 - 2,915,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid time off & holidays

Employee Assistance Program

Wellness and professional development

Job summary

Silver Key Senior Services seeks a Retail Supervisor to lead the daily operations of the Thrift Store, ensuring smooth workflows, strong teamwork, and exceptional customer service. This role collaborates with the Retail Sales Director to meet store objectives and support volunteers across locations.

The ideal candidate has 2+ years in retail and cash handling, 2 years guiding volunteers, and strong communication skills.

Qualifications

• High School Diploma or equivalent.
• Two or more years of retail and cash handling experience.
• Two years of volunteer leadership experience.
• Proficiency with a POS register, computer, email, and Microsoft Office.
• Strong verbal and written communication and interpersonal skills.
• Ability to read and interpret safety rules and procedures.
• Must possess Colorado driver's license.

Responsibilities

• Lead daily thrift store operations and ensure efficient workflows.
• Supervise staff and volunteers and provide coaching and feedback.
• Maintain a welcoming store environment with exceptional customer service.
• Assist with scheduling volunteers and managing shift coverage.
• Oversee intake, pricing, and stocking of donations per guidelines.
• Handle cash, perform register reconciliation, and deposits.
• Provide specialized service for customers needing DME donations.
• Maintain visual merchandising and store cleanliness.
• Monitor sales performance and pursue revenue opportunities.
• Collaborate with Retail Sales Director on improvements.

Skills

Customer service

Cash handling

Verbal & written communication

Interpersonal skills

Analytical skills

Problem solving

Driver's license

Education

High School Diploma or equivalent

Tools

POS register

Microsoft Office

Job description

Silver Key Senior Services seeks a Retail Supervisor to lead the daily operations of the Thrift Store, ensuring smooth workflows, strong teamwork, and exceptional customer service. This role collaborates with the Retail Sales Director to meet store objectives and support volunteers across locations.

The ideal candidate has 2+ years in retail and cash handling, 2 years guiding volunteers, and strong communication skills.