Retail Store Supervisor — Lead Sales & Guest Experience

PUMA North America, Inc.; Hanover (MD); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Bonus

Benefits

Job summary

PUMA North America, Inc. is seeking a Store-Based role in Hanover, MD to deliver exceptional customer experiences and drive store performance.

The role requires customer service experience, strong communication, and the ability to work in a dynamic retail environment. Applicants should be able to learn quickly, collaborate with the team, and handle daily store operations including merchandise control and basic computer software.

Qualifications

• 1-2 years' experience in a customer service-oriented retail environment.
• Demonstrated ability to reason through complex issues.
• Strong team player.
• Excellent communication skills.
• Ability to learn quickly.
• Computer skills, basic know-how about MS Office programs, and retail software.

Responsibilities

• Provide consistently high standards of customer experience within the Store in accordance with brand values and service standards.
• Achieve or exceed sales, KPIs and profitability goals through planning, expense control, sales and service.
• Payroll control to maintain a highly profitable location while providing high levels of service.
• Communicate merchandise opportunities to Store and/or Assistant Store Manager.
• Handle and process incoming and outgoing merchandise.
• Comply with all policies, procedures, and core competencies.
• Maintain a safe, healthy and compliant working and shopping environment.
• Work non-traditional hours; weekends, evenings, holidays; overtime may be required.

Skills

Customer service

Retail experience

Team player

Communication skills

Quick learner

Computer skills

MS Office

Retail software

Tools

MS Office

Retail software

Job description

PUMA North America, Inc. is seeking a Store-Based role in Hanover, MD to deliver exceptional customer experiences and drive store performance.

The role requires customer service experience, strong communication, and the ability to work in a dynamic retail environment. Applicants should be able to learn quickly, collaborate with the team, and handle daily store operations including merchandise control and basic computer software.