Retail Supervisor: Drive Sales, Service & Team Excellence

PUMA North America, Inc.; Hanover (MD); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

PUMA North America, Inc. is seeking a Store Associate to deliver exceptional customer service and support store performance at a location in Maryland. You will drive sales, assist with payroll controls, and ensure accurate handling of merchandise while upholding brand values.

The role requires a team player with strong communication skills, the ability to learn quickly, and comfort with basic computer tools. Weekend/evening hours may apply, and the position offers bonus and benefits.

Qualifications

• 1–2 years' experience in a customer service–oriented retail environment
• Demonstrated ability to reason through complex issues
• Strong team player with good communication skills
• Ability to learn quickly and use basic computer tools

Responsibilities

• Provide consistently high standards of customer experience within the Store according to brand values and service standards
• Help store achieve sales, KPIs and profitability through planning, expense control, and service
• Assist with payroll control to maintain profitability while delivering high service levels
• Communicate merchandise opportunities to Store/Assistant Store Manager
• Handle and process incoming and outgoing merchandise
• Comply with all policies, procedures and core competencies
• Maintain a safe, healthy, and compliant working and shopping environment
• Work non-traditional hours including weekends, evenings, holidays; overtime may be required

Skills

Customer service

Team player

Excellent communication

MS Office basic

Tools

MS Office

Retail software

Job description

PUMA North America, Inc. is seeking a Store Associate to deliver exceptional customer service and support store performance at a location in Maryland. You will drive sales, assist with payroll controls, and ensure accurate handling of merchandise while upholding brand values.

The role requires a team player with strong communication skills, the ability to learn quickly, and comfort with basic computer tools. Weekend/evening hours may apply, and the position offers bonus and benefits.