Retail Store Supervisor

Total Wine; Tampa (FL); On-site; USD 35,000 - 65,000; Full time

Job summary

Join a dynamic retail environment as a Store Supervisor, where you will lead a team to deliver exceptional customer service and maintain store operations. This role offers an opportunity to develop your leadership skills while being immersed in the world of fine wines, spirits, and beers. As a key player in a thriving company, you will foster a sales-focused atmosphere, train team members, and ensure a clean and safe shopping experience for customers. If you have a passion for retail and a desire to grow within a supportive team, this position is perfect for you.

Benefits

Paid Time Off (PTO)

Generous Store Discounts

Health Care Plans

401(k)

Paid Parental Leave

Career Development

College Tuition Assistance

Pet Insurance

Qualifications

• 2+ years of retail sales or customer service experience required.
• Strong interpersonal skills and ability to lead a team.

Responsibilities

• Oversee cashiers and sales associates while providing excellent customer service.
• Maintain store safety and cleanliness standards.

Skills

Customer Service

Retail Sales

Team Leadership

Interpersonal Skills

Technology Proficiency

Education

High School Diploma or Equivalent

Tools

Point of Sale Systems

Job description

About the role

As a store Supervisor, you support the store management team to maintain Total Wine & More’s brand by delivering best-in-class service, selection, and value to our customers. You will oversee cashiers, stock associates, and sales associates, and act as the Manager-on-duty in the absence of a store manager. The store Supervisor is also directly involved in promoting Total Wine & More products and services to our customers and may serve in a team member capacity to support the merchandiser/stock associates and cashiers. You will report to the store management team.

Join us to become an industry expert in a fun and thriving retail company!

You will

• Provide customer service by greeting and establishing a relationship with customers while informing them of our products and services.
• Create and foster a sales-focused environment through the development of team members.
• Open and close the store.
• Help with training and leadership of team members.
• Oversee cashier, merchandising, and sales floor activities.
• Participate in wine, spirits, and beer training to become familiar with Total Wine & More’s products.
• Maintain store safety and cleanliness standards on the sales floor, stock room, lockers, kitchen, bathroom, etc.

What we're looking for

• 21 years of age or older.
• Ability to work a full-time schedule as business requires.
• Experience using technology applicable to the position and access information necessary to complete daily responsibilities.
• 2 years retail sales, customer service or hospitality management experience, to include register transactions, identifying/resolving customer issues, and coaching peers or team.
• Strong interpersonal skills with a positive and engaging attitude.
• Value collaboration and acting as a team player.
• Desire to develop knowledge of product and services.
• High school diploma or equivalent preferred.

Physical Requirements (with or without accommodations)

• Walk, bend down repeatedly, and be on feet for 8-10 hours a day.
• Climb ladders and lift 50 lbs. overhead and repeatedly.

We offer

• Paid Time Off (PTO).
• Generous store discounts.
• Health care plans (medical, prescription, dental, vision).
• 401(k), HSA, FSA, Pre-tax commuter benefits.
• Disability and life insurance coverage.
• Paid parental leave.
• Pet insurance.
• Critical illness and accident insurance.
• Discounted home and auto insurance.
• College tuition assistance.
• Career development, industry knowledge, and wine, spirits, and beer education.
• Consumer classes.
• & More!

Grow with us!

Total Wine & More is the country’s largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at www.TotalWine.com/About-us/Careers!