Retail Supervisor, Full Time - Longmeadow Shops

Gap Inc.; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Retail Supervisor to support their store leadership team. In this dynamic role, you'll act as a role model for employees, driving exceptional customer experiences and ensuring operational efficiency. You'll collaborate closely with your team to meet goals and maintain a positive work environment. This is a fantastic opportunity to grow within a leading retailer while making a significant impact on customer loyalty and satisfaction. If you're passionate about retail and customer service, this role is perfect for you.

Qualifications

• Ability to utilize technology effectively to engage with customers.
• Demonstrate interest and initiative towards continuous improvement.

Responsibilities

• Support the store leadership team and ensure tasks are completed efficiently.
• Promote customer loyalty and educate customers about loyalty programs.

Skills

Customer Service

Leadership

Communication

Technology Utilization

Flexibility

Job description

Retail Supervisor, Full Time - Longmeadow Shops

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.

• Promote customer loyalty by educating customers about our loyalty programs.

• All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.

• Support sales leader during (non-peak) hours, with the customer as the primary focus

• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner

• Build and share expertise in the product lifecycle

• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists

• Leverage omni-channel to deliver a frictionless customer experience.

• Ensure all compliance standards are met.

Who You Are

• You embody Gap Inc’s Purpose, Mission, Vision, Values and Behaviors

• Provides clear and direct communication of expectations.

• Ability to utilize technology effectively to engage with customers and team to meet goals

• Demonstrate interest and initiative towards continuous improvement and growth

• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

• Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.

About the company

Gap Inc. is the largest specialty retailer in the United States, and is 3rd in total international locations, behind Inditex Group and H&M. As of September 2008, the company has approximately 135,000 employees and operates 3,727 stores worldwide, of which 2,406 are located in the U.S.