Retail Store Specialist - Customer Focus & 30% Discount

Ocean-State-Job-Lot; Auburn (MA); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Associate Discount

Wellbeing Time & Care.com Access

Paid Time Off (Sick, Vacation, Holiday

Health & Wellness

Flexible Spending Account (FSA)

Short-Term Disability

Accolade Care

Job summary

Ocean State Job Lot in Auburn, MA is seeking a Store Specialist to elevate customer service, process complex POS transactions, and oversee merchandising across assigned areas.

The role supports training and supervising associates, ensuring policy compliance, and maintaining displays. Evening and weekend availability is required, with a comprehensive benefits package and employee discounts.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Job description

Ocean State Job Lot in Auburn, MA is seeking a Store Specialist to elevate customer service, process complex POS transactions, and oversee merchandising across assigned areas.

The role supports training and supervising associates, ensuring policy compliance, and maintaining displays. Evening and weekend availability is required, with a comprehensive benefits package and employee discounts.