Retail Store Ops Lead: Guest Experience & Inventory

Living Spaces; Scottsdale (AZ); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Medical (full-time)

Dental (full-time)

Vision (full-time)

401(k) with Company match

Vacation (full-time)

Paid Sick Leave

Flex or Health Spending Account

Employee Assistance Program

Holiday pay

Life insurance

Job summary

Living Spaces in Scottsdale, AZ is seeking a Store Operations Lead to ensure consistent execution of store procedures, accuracy, and customer experience. You will manage daily operations, cash handling, and inventory integrity while upholding company standards.

This role emphasizes standard work, collaboration with merchandising, and timely reporting to support sales performance and service excellence during peak periods.

Qualifications

• High School Diploma or GED equivalent required.
• Minimum 3 years of retail experience in a direct customer interactive environment.
• High volume experience is preferred.
• Experience with Microsoft Office programs. Tableau experience preferred.

Responsibilities

• Execute and validate daily store operations Standard Work to ensure compliance with company policies, operational standards, and customer service expectations.
• Process and manage cash handling, complex transactions, and post-sale order activities; serve as Manager on Duty when assigned, handling discounts, escalations, and system overrides in accordance with policy.
• Reinforce standardized operational processes and SOP compliance through consistent daily execution; communicate execution-related observations to store leadership.
• Resolve customer concerns using effective problem-solving and de-escalation techniques to maintain satisfaction and loyalty.
• Maintain accurate inventory by performing receiving, storage, cycle counts, and product transfers; execute customer order fulfillment activities, including pick-up and delivery.
• Collaborate with merchandising teams on floor resets, product placement, and visual standards to uphold brand consistency.
• Verify accurate product pricing and signage by conducting audits to confirm pricing accuracy, signage placement, and inventory integrity; correct discrepancies promptly.
• Perform daily operational reporting across operations, warehouse, and labeling functions to identify errors and support corrective action.

Job description

Living Spaces in Scottsdale, AZ is seeking a Store Operations Lead to ensure consistent execution of store procedures, accuracy, and customer experience. You will manage daily operations, cash handling, and inventory integrity while upholding company standards.

This role emphasizes standard work, collaboration with merchandising, and timely reporting to support sales performance and service excellence during peak periods.