Retail Store Operations Supervisor — Lead & Coach

Victoria’s Secret & Co.; Phoenix (AZ); On-site; USD 24,000 - 29,000; Full time

Job summary

Victoria’s Secret & Co. in Phoenix, AZ seeks an Operations Supervisor to lead store operations, shipments, and inventory accuracy while upholding brand standards. You’ll report to Store Manager and coach associates to deliver exceptional customer experiences.

Ideal candidates have 1–2 years retail experience, ability to lift up to 40 pounds, flexible scheduling, and comfort with technology. The role includes leading with company values and ensuring safety, cleanliness, and compliance.

Qualifications

• Customer satisfaction and loyalty focus.
• Strong attention to detail and execution.
• Able to work in a fast-paced environment.
• Ability to coach in real time.
• 1–2 years retail experience preferred.
• Flexible schedule and ability to lift up to 40 pounds.
• Proficient with technology (headsets, mobile devices, computers).

Responsibilities

• Executes shipment, replenishment, and stock organization
• Maintains back-of-house standards and inventory accuracy
• Supports cleanliness, safety, and compliance
• Identifies and escalates operational issues
• Scope and level of responsibility may vary based on store size and business complexity. In some locations, this role may take on broader responsibility for leading the business

Skills

Customer service

Attention to detail

Fast-paced environment

Coaching

Retail experience

Flexible schedule

Lifting up to 40 lbs

Tech proficiency

Job description

Victoria’s Secret & Co. in Phoenix, AZ seeks an Operations Supervisor to lead store operations, shipments, and inventory accuracy while upholding brand standards. You’ll report to Store Manager and coach associates to deliver exceptional customer experiences.

Ideal candidates have 1–2 years retail experience, ability to lift up to 40 pounds, flexible scheduling, and comfort with technology. The role includes leading with company values and ensuring safety, cleanliness, and compliance.