Retail Operations Lead — Store Readiness & Coaching

Victoria’s Secret & Co.; Pensacola (FL); On-site; USD 23,000 - 28,000; Full time

Job summary

Victoria’s Secret & Co. is seeking an Operations Supervisor to lead store readiness and execution. You will manage shipments, replenishment, and inventory accuracy while coaching associates to uphold brand standards.

The role emphasizes customer satisfaction, compliance, and teamwork; flexibility for evenings/weekends may be required in a fast-paced retail setting. Physical requirements include lifting up to 40 pounds and prolonged standing.

Qualifications

• Passion for Victoria’s Secret Brand and the ability to drive customer satisfaction and loyalty
• Strong attention to detail and execution
• Ability to work in a fast-paced environment
• Ability to coach in real time
• 1–2 years retail experience preferred
• Ability to work nights, weekends, and a flexible schedule
• Ability to lift up to 40 pounds and stand for long periods
• Proficiency with technology (headsets, mobile devices, computers)

Responsibilities

• Executes shipment, replenishment, and stock organization
• Maintains back-of-house standards and inventory accuracy
• Supports cleanliness, safety, and compliance
• Identifies and escalates operational issues
• Scope and level of responsibility may vary based on store size and business complexity

Skills

Customer service

Attention to detail

Fast-paced environment

Coaching

Flexibility

Job description

Victoria’s Secret & Co. is seeking an Operations Supervisor to lead store readiness and execution. You will manage shipments, replenishment, and inventory accuracy while coaching associates to uphold brand standards.

The role emphasizes customer satisfaction, compliance, and teamwork; flexibility for evenings/weekends may be required in a fast-paced retail setting. Physical requirements include lifting up to 40 pounds and prolonged standing.