Retail Store Manager: Lead Sales & Customer Experience

Charter Communications; West Webster (NY); On-site; USD 63,000 - 105,000; Full time

Job summary

Charter Communications is hiring a Retail Store Manager in West Webster, NY to lead and develop a retail team, deliver exceptional service and build lasting customer relationships.

You will drive sales, coach staff, manage store operations, and ensure brand standards across Spectrum products and promotions while controlling inventory and staffing needs. This role offers a path to leadership within a growing telecom retailer.

Qualifications

• Bachelor's degree or equivalent work experience.
• 1+ years of management in a sales or customer service retail environment.
• 3+ years of sales or customer service experience.
• 3+ years of experience working in a destination-style retail environment.
• 1+ years of telecommunications or wireless experience.

Responsibilities

• Lead and inspire your team alongside the Market Manager to exceed sales targets and operational goals while ensuring a welcoming and organized retail environment.
• Foster strong customer relationships by resolving escalations, listening actively and utilizing proven sales techniques to retain and upgrade customers.
• Ensure the store upholds Spectrum's brand standards and delivers outstanding sales and customer care.
• Assess sales behaviors and product knowledge, collaborating with management to drive improvements and embrace change.
• Identify sales and operational issues, developing actionable strategies to enhance store performance.
• Provide subject matter expertise on store functions, Spectrum products, pricing, promotions and service features, including insights on competitors.
• Maintain operational excellence in store appearance, inventory management and staffing while minimizing losses.
• Support employee engagement by onboarding, training and retaining top talent and managing team schedules.
• Deliver daily coaching and feedback through various forums to promote continuous learning and high performance.
• Enforce company policies and procedures, including inventory and cash management.

Skills

English proficiency

Leadership

Retail management

Tech familiarity

Computer skills

Multitasking

Qualitative judgement

Education

Bachelor's degree or equivalent

Job description

Charter Communications is hiring a Retail Store Manager in West Webster, NY to lead and develop a retail team, deliver exceptional service and build lasting customer relationships.

You will drive sales, coach staff, manage store operations, and ensure brand standards across Spectrum products and promotions while controlling inventory and staffing needs. This role offers a path to leadership within a growing telecom retailer.