Retail Store Manager: Lead Sales & Customer Experience

Spectrum; Glen Edith (NY); On-site; USD 63,000 - 105,000; Full time

Job summary

Spectrum is seeking a Retail Store Manager in New York to lead a dynamic retail team, drive sales targets, and deliver exceptional customer service. You’ll oversee store operations, training, and scheduling to ensure a high-performing environment.

Ideal candidates bring 3+ years in destination-style retail leadership, strong English communication, and tech comfort to support modern retail tools and platforms. Spectrum emphasizes growth, inclusion, and customer-first service.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Ability to read, write, speak, and understand English.
• Experience leading sales/customer service in a destination-style retail environment.
• Proven ability to lead others and motivate a sales-driven team.
• Comfort with technology including mobile devices and software applications.

Responsibilities

• Lead and motivate the team to exceed sales targets and maintain a welcoming store.
• Resolve escalations and build strong customer relationships.
• Uphold Spectrum brand standards and high customer care.
• Identify opportunities to improve sales and operations.
• Coach employees and manage team schedules for peak performance.

Skills

English proficiency

Leadership

Retail management

Technology savvy

Interpersonal skills

Organization

Qualitative judgement

Education

Bachelor’s degree or equivalent

Tools

Mobile devices

Video platforms

Job description

Spectrum is seeking a Retail Store Manager in New York to lead a dynamic retail team, drive sales targets, and deliver exceptional customer service. You’ll oversee store operations, training, and scheduling to ensure a high-performing environment.

Ideal candidates bring 3+ years in destination-style retail leadership, strong English communication, and tech comfort to support modern retail tools and platforms. Spectrum emphasizes growth, inclusion, and customer-first service.