Retail Store Manager: Lead Growth & Customer Experience

Hibbett, Inc.; Jacksonville (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

Hibbett, Inc. in Jacksonville, FL is seeking a Store Manager responsible for driving store sales, supervising operations, and ensuring profitability while upholding company policies.

You will lead a team, oversee inventory and labor, and maintain store appearance and customer service standards. The role requires 3–5 years of customer service and 3+ years of management experience, a business degree or equivalent, and strong leadership and communication skills.

Qualifications

• Bachelor's degree in business or related field or equivalent experience.
• Excellent interpersonal and communication skills.
• Strong leadership and communication skills.
• Analytical thinker with demonstrated business acumen.
• Experience working in a retail environment, preferably footwear and athletic apparel.
• 3-5 years of customer service experience.
• 3+ years of management experience.

Responsibilities

• Drive store sales and sales goals, focusing on company growth.
• Manage and control store assets and oversee all sales efforts.
• Train and mentor store associates in sales strategies and skills.
• Monitor store operations, inventory, and expenses to ensure profitability.
• Collaborate with District Sales Manager to enforce policies and goals.
• Recruit, hire, train, discipline, and evaluate staff; manage payroll and scheduling.
• Maintain store security with Asset Protection; monitor inventory movement.
• Communicate marketing plans and stay aware of customer trends and competition.

Skills

Interpersonal skills

Communication skills

Leadership

Analytical thinking

Retail experience

Customer service experience

Education

Bachelor's degree in business or related field

Job description

Hibbett, Inc. in Jacksonville, FL is seeking a Store Manager responsible for driving store sales, supervising operations, and ensuring profitability while upholding company policies.

You will lead a team, oversee inventory and labor, and maintain store appearance and customer service standards. The role requires 3–5 years of customer service and 3+ years of management experience, a business degree or equivalent, and strong leadership and communication skills.