Assistant Store Manager: Lead, Merch & Service Excellence

R301US Hibbett Retail, Inc.; Jacksonville (FL); On-site; USD 19,000 - 27,000; Full time

Job summary

Hibbett I City Gear in Jacksonville, FL is hiring an Assistant Manager responsible for supporting the Store Manager in daily operations, merchandising, and customer service. The role requires knowledge of our product areas and the ability to supervise in the Store Manager's absence, including supervising staff and ensuring store goals are met.

The candidate should have 1–3 years of customer service experience, strong interpersonal skills, and the ability to work in a fast-paced environment.

Qualifications

• Experience in retail, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with goals and profits.
• Self-starter with initiative to take on important tasks.
• Strong attention to detail with multitasking ability.
• Team-player with passion for customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling assets and store operations.
• Help establish action plans for selling, restocking, merchandising, ordering, and scheduling.
• Act as acting Store Manager in absence of the Store Manager.
• Assist in personnel recruiting, training, and evaluation.
• Provide guidance to employees and customers across departments.
• Monitor inventory, sales stats, and expenses to support profitability.
• Direct staff to ensure departmental responsibilities are met.
• Keep Store Manager informed about inventory movement and customer trends.
• Ensure quality customer service is maintained.
• Perform general administrative duties and learn Store Manager responsibilities.
• Deliver extraordinary customer service per the customer service manual and assist customers during peak periods.
• Promote and sell services and merchandise.
• Uphold company policies and procedures as documented.

Skills

Customer service experience

Interpersonal and communication skills

Team leadership

Self-starter

Attention to detail

Job description

Hibbett I City Gear in Jacksonville, FL is hiring an Assistant Manager responsible for supporting the Store Manager in daily operations, merchandising, and customer service. The role requires knowledge of our product areas and the ability to supervise in the Store Manager's absence, including supervising staff and ensuring store goals are met.

The candidate should have 1–3 years of customer service experience, strong interpersonal skills, and the ability to work in a fast-paced environment.