Retail Store Manager - Lead Growth & Customer Experience

Charter Communications; Henderson (KY); On-site; USD 45,000 - 65,000; Full time

Job summary

Charter Communications in Henderson, KY is seeking a Retail Store Manager to lead and develop a high-performing sales team, delivering exceptional service and building lasting customer relationships.

You will drive store performance, manage scheduling, training and store appearance, while ensuring brand standards and loss prevention. The role requires strong leadership, communication skills and experience in a destination-style retail environment.

Qualifications

• Bachelor's degree or equivalent work experience.
• Must be able to read, write, speak and understand English.
• Experience leading teams in a destination-style retail environment.

Responsibilities

• Lead and inspire your team to exceed sales targets and maintain a welcoming store environment.
• Resolve escalations, build customer relationships and retain customers.
• Ensure brand standards, pricing, promotions and service features are applied.
• Monitor product knowledge, drive improvements and adapt to change.
• Develop strategies to enhance store performance and address issues.
• Provide coaching and training to onboarding and retention of top talent.
• Oversee inventory, cash handling and loss prevention, and staff scheduling.

Skills

English proficiency

Leadership

Retail experience

Sales coaching

Interpersonal skills

Time management

Tech savvy

Education

Bachelor's degree or equivalent work experience

Job description

Charter Communications in Henderson, KY is seeking a Retail Store Manager to lead and develop a high-performing sales team, delivering exceptional service and building lasting customer relationships.

You will drive store performance, manage scheduling, training and store appearance, while ensuring brand standards and loss prevention. The role requires strong leadership, communication skills and experience in a destination-style retail environment.