Retail Store Manager - Lead & Elevate Customer Experience

Bath & Body Works; Baton Rouge (LA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay on-demand pay

401k with company match

Associate Stock Purchase program

Job summary

Bath & Body Works in Baton Rouge seeks a Store Manager to lead our team and deliver outstanding customer experiences while driving store performance. You will recruit, coach, and develop associates, set clear goals, and manage daily operations to create feel-good moments for customers.

Our leaders are brand ambassadors who empower teams, optimize product storytelling, and ensure safety and efficiency on the sales floor. Strong retail leadership and talent development are essential.

Qualifications

• Proven experience delivering sales, exceptional customer experience, and operational results in a fast-paced environment.
• 2+ years of experience in a manager role, preferably in a retail setting.
• Ability to foster a customer-focused selling culture.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent including the store leadership team (SLT).
• Set and reinforce clear performance expectations, results goals, and accountability with all associates through effective and fair leadership.
• Responsible for owning and delegating leadership tasks to address customer experience, vendor relationship, or maintenance issues.
• Partner with the SLT to support action plans that improve results and ensure effective execution of operational activities.
• Implement and sustain floorset direction to optimize the business and bring the product story to life.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.

Skills

Sales leadership

Customer experience

Staff development

Performance management

Education

High school diploma or GED

Job description

Bath & Body Works in Baton Rouge seeks a Store Manager to lead our team and deliver outstanding customer experiences while driving store performance. You will recruit, coach, and develop associates, set clear goals, and manage daily operations to create feel-good moments for customers.

Our leaders are brand ambassadors who empower teams, optimize product storytelling, and ensure safety and efficiency on the sales floor. Strong retail leadership and talent development are essential.