Store Leader & People Champion: Elevate Customer Experience

Bath & Body Works; Town of Florida (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

DailyPay

401k with company match

Employee Assistance Program

Paid time off

Tuition reimbursement (Guild)

Merchandise discount 40%

Insurance (home/auto/pet)

Product discounts

Job summary

Bath & Body Works is seeking a Supervisor to work with the Store Manager to develop outstanding associates and deliver consistent customer experiences. You will be a front-line leader in a fast-paced retail environment, driving sales and store operations.

As a store leader, you will coach teammates, lead by example in delivering exceptional service, and help achieve growth across the brand while upholding our values and standards.

Qualifications

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior experience in a supervisory role, preferably in a retail setting.
• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty when scheduled.
• Partner with the Sales Leadership Team to support action plans that improve results and ensure effective execution of operational activities.
• Perform opening and closing routines including bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through selling behaviors and product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demos, and personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• Maintain safety and cleanliness standards across the store.

Skills

Sales leadership

Customer service

Operational excellence

Supervisory experience

Retail experience

Education

High school diploma or equivalent

Job description

Bath & Body Works is seeking a Supervisor to work with the Store Manager to develop outstanding associates and deliver consistent customer experiences. You will be a front-line leader in a fast-paced retail environment, driving sales and store operations.

As a store leader, you will coach teammates, lead by example in delivering exceptional service, and help achieve growth across the brand while upholding our values and standards.