Retail Store Manager: Lead Customer Experience & Growth

Framebridge Inc; Boulder (CO); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health, vision & dental insurance

401(k) with company match

Paid time off and holidays

Frame discount

Job summary

Framebridge Inc. seeks a Store Manager to lead our retail team and uphold exceptional customer service across brick-and-mortar locations. You will recruit, onboard, and coach staff while driving store operations to meet financial goals.

You will collaborate with manufacturing to ensure seamless omni-channel operations, share product knowledge, coordinate in-store events, and continuously improve the retail experience. Flexibility with hours is required.

Qualifications

• Experience managing in a customer service, retail, or hospitality role.
• Demonstrated leadership ability with a minimum of 3 years experience as a Store Manager in a customer-facing sales or hospitality setting.
• Excited about building, developing, and coaching a high-performing retail team.
• An engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Strong analytical and problem-solving skills with a track-record of delivering positive business results.
• Interest in design and excitement to work in a creative environment.
• Adaptability and willingness to work flexible hours, including evenings and weekends.
• Degree in art, design, marketing or relevant fields preferred but not required.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
• Recruit, interview, hire, onboard, and train great retail team members
• Develop, execute, and continuously improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Work closely with manufacturing facility to ensure seamless omni channel operations
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Coordinate in-store events with the Framebridge marketing team
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet the needs of the business

Skills

Customer service

Leadership

People management

Communication

Time management

Education

Degree in art/design/marketing or relevant fields

Job description

Framebridge Inc. seeks a Store Manager to lead our retail team and uphold exceptional customer service across brick-and-mortar locations. You will recruit, onboard, and coach staff while driving store operations to meet financial goals.

You will collaborate with manufacturing to ensure seamless omni-channel operations, share product knowledge, coordinate in-store events, and continuously improve the retail experience. Flexibility with hours is required.