Retail Store Manager in Training

Gwlco; Lorain (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

Goodwill is seeking a Retail Store Assistant Manager I at our Lorain, OH location to support the daily operations of the store and staff. You will oversee donor and customer service, drive sales, and assume manager responsibilities in the absence of the Retail Store Manager.

You will coordinate staff, ensure compliance with policies, and promote a safe, welcoming shopping environment while striving to meet budgeted goals and maintain community trust.

Qualifications

• Excellent written, verbal and interpersonal communication skills; time management skills are required.
• Ability to lead staff; to work with a diverse public.
• Knowledge of retail daily operations, sales, community and customers relations.
• Knowledge of computer technology, including cash register and POS systems, and computer programs (Word, Excel), social media and email.
• Ability to lift up to 50 lbs consistently.
• Valid Driver's license with good driving record and proof of current auto insurance required every six months.

Responsibilities

• Act as Retail Store Manager in his/her absence.
• Provide excellent customer and donor service and respond to customer and donor needs in a timely, courteous manner.
• Assist in meeting budgeted sales and production goals.
• Assist Retail Store Manager in directing, coordinating and monitoring retail store activities and business.
• Secure facility, donations, and store merchandise by implementing loss prevention and store security measures.
• Perform administrative tasks including reporting, ordering of supplies, check-in and close-out procedures, and cash management in Retail Store Manager's absence.
• Maintain store appearance by ensuring a clean, attractive and safe facility.
• Maintain the stability and favorable community reputation for the store and organization by complying with all legal and other regulatory local, state and federal agency requirements.
• Assist in the daily planning, prioritizing and supervising of employees; refer staff issues or concerns to Retail Store Manager to be addressed in a timely and productive manner.
• Ensure staff adheres to production guidelines in stocking, cleaning, maintaining sales floor, rotation, intake/sorting, salvage and quality of goods processed.
• Adhere to all company personnel policies and procedures; assist all clerks and store personnel in understanding and following policies and procedures.
• Pursue professional career development through continuing education and training opportunities.
• Attend safety trainings and follow all safety procedures and protocols to ensure a safe and supervised work environment for all employees at all times.
• Promote positive teamwork among co-workers.
• Responsible for other duties as may be assigned.

Skills

Leadership

Customer service

Communication

Time management

Cash handling

Education

Associate's degree in Business/Retail/Marketing

Tools

POS systems

Microsoft Word

Microsoft Excel

Social media

Email

Job description

Goodwill is seeking a Retail Store Assistant Manager I at our Lorain, OH location to support the daily operations of the store and staff. You will oversee donor and customer service, drive sales, and assume manager responsibilities in the absence of the Retail Store Manager.

You will coordinate staff, ensure compliance with policies, and promote a safe, welcoming shopping environment while striving to meet budgeted goals and maintain community trust.