Retail Store Manager- Hartwell

Goodwill of North Georgia; Hartwell (GA); On-site; USD 52,000 - 76,000; Full time

Job summary

Goodwill of North Georgia in Hartwell is seeking a Store Manager to lead a dynamic retail operation and a team of 25–40. You will own store performance across finances, operations and guest experience, and you will hire and develop hourly staff while supervising Assistant Store Managers and Shift Supervisors.

This role includes building a strong bench of talent and fostering a community-focused store culture.

Qualifications

• 3+ years supervising teams of 25-40 employees.
• Budgets and plans to exceed financial expectations.
• Maintaining and improving Standard Operating Procedures (SOPs).
• Ability to embrace change and adapt quickly.
• Strong decision-making abilities.
• Experience hiring and developing staff.
• Proficiency with the MS Office suite.

Responsibilities

• Lead a 25–40 member team to drive sales and guest experience.
• Own store performance including team, finances, operations and guest experience.
• Hire, train and develop hourly staff and supervise Assistant Store Managers and Shift Supervisors.
• Build a positive, high-engagement culture in the store.
• Represent the store in the community.

Skills

Team supervision

Budgeting

SOPs

Change management

Decision making

Hiring

Staff development

MS Office

Education

Associates or Bachelor's degree in business

Tools

MS Office

Job description

What You’ll Be Doing

As a Store Manager, you’ll lead a dynamic retail operation and inspire a team of 25–40 team members to deliver strong sales results and an excellent guest experience. You’ll own your store’s performance including team, financial, operations, and the overall guest experience. You’ll serve as the face of the store in the community while building a positive, high‑engagement culture. This role includes hiring, training, and developing hourly team members and leading a team of engaged Assistant Store Managers and Shift Supervisor to build a strong bench of talent. If you’re a hands‑on leader who enjoys developing people, delivering results, and making a visible impact, this role offers the opportunity to lead, grow, and make a difference every day.

You’ll Also

• Greet and assist donors/customers
• Monitor and maintain the store’s overall appearance
• Lead monthly meetings with store employees
• Attend monthly meetings with your Director and other store managers
• Maintain company records and reporting

Requirements

What we’re looking for:

• 3+ years of experience supervising teams of 25 - 40 employees
• A strong familiarity with developing budgets and creating plans to exceed financial expectations
• A focus on maintaining and improving Standard Operating Procedures (SOP’s)
• Demonstrated capacity to embrace change. This cannot be overemphasized
• Demonstrated decision making abilities
• Experience with hiring and developing staff
• Proficiency with the MS Office suite

Preferences

• An Associates or Bachelor’s degree in business or a related subject
• Bilingual language skills
• Prior military or related not-for-profit experience

Goodwill of North Georgia is an Equal Opportunity Employer. It is the policy of Goodwill to consider applicants based solely on qualifications and merit; without regard to race, color, religion, national origin, sex, age, sexual orientation, disability, or protected veteran status.