Retail Store Manager - McDonough

Goodwill of North Georgia; McDonough (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Goodwill of North Georgia is seeking a Store Manager in McDonough, GA. You will lead a 25–40 person team to deliver strong sales and an excellent guest experience, while owning store performance across operations, budgeting, and community engagement.

You will hire, train, and develop staff, guide Assistant Store Managers and Supervisors, and foster a positive culture with hands-on leadership and visible impact daily.

Qualifications

• 3+ years of experience supervising teams of 30 or more employees.
• Strong familiarity with developing budgets and plans to exceed financial expectations.
• Focus on maintaining and improving Standard Operating Procedures (SOPs).
• Demonstrated capacity to embrace change and make decisions.
• Experience with hiring and developing staff.
• Proficiency with the MS Office suite.

Responsibilities

• Lead a dynamic retail operation and inspire a team of 25–40 to deliver strong sales and guest experience.
• Own store performance including team, financial, and operations.
• Hire, train, and develop hourly team members and lead Assistant Store Managers and Shift Supervisors.
• Be the face of the store in the community and build a high-engagement culture.

Skills

Team leadership

Budgeting

SOP improvement

Hiring & staff development

MS Office

Change management

Customer service

Education

Associates or Bachelor’s in business or related

Tools

MS Office

Job description

What You’ll Be Doing

As a Store Manager, you’ll lead a dynamic retail operation and inspire a team of 25–40 team members to deliver strong sales results and an excellent guest experience. You’ll own your store’s performance including team, financial, operations, and the overall guest experience. You’ll serve as the face of the store in the community while building a positive, high‑engagement culture. This role includes hiring, training, and developing hourly team members and leading a team of engaged Assistant Store Managers and Shift Supervisor to build a strong bench of talent. If you’re a hands‑on leader who enjoys developing people, delivering results, and making a visible impact, this role offers the opportunity to lead, grow, and make a difference every day.

You’ll Also

• Greet and assist donors/customers
• Monitor and maintain the store’s overall appearance
• Lead monthly meetings with store employees
• Attend monthly meetings with your Director and other store managers
• Maintain company records and reporting

Requirements

What we’re looking for:

• 3+ years of experience supervising teams of 30 or more employees
• A strong familiarity with developing budgets and creating plans to exceed financial expectations
• A focus on maintaining and improving Standard Operating Procedures (SOP’s)
• Demonstrated capacity to embrace change. This cannot be overemphasized
• Demonstrated decision making abilities
• Experience with hiring and developing staff
• Proficiency with the MS Office suite

Preferences

• An Associates or Bachelor’s degree in business or a related subject
• Bilingual language skills
• Prior military or related not-for-profit experience

Goodwill of North Georgia is an Equal Opportunity Employer. It is the policy of Goodwill to consider applicants based solely on qualifications and merit; without regard to race, color, religion, national origin, sex, age, sexual orientation, disability, or protected veteran status.