Retail Store Manager — Growth, Bonuses & Community Impact

The Salvation Army USA Western Territory; Victorville (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Career growth

Paid time off

Employee Discounts

Monthly management incentive bonus

Medical, Dental, and Vision

Retirement Plan

AFLAC

EAP

Job summary

The Salvation Army USA Western Territory is hiring a Retail Store Manager for our Victorville thrift store. You will lead daily store operations, ensure strong customer service, manage staff, and drive sales while upholding program objectives and safety standards.

Applicants should have at least 3 years in retail management, a valid driver's license, and proven ability to supervise POS transactions, scheduling, and team performance.

Qualifications

• High School Diploma or equivalent required.
• Minimum 3 years Retail Management/Supervisory experience.
• Must be able to operate POS/Cash Register and have ability to schedule and supervise store employees.
• Must hold a valid Drivers license, be able to show proof of insurance.
• Must pass a Motor Vehicle Records check.
• Must pass background check, including Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, store employees, customers and donors.

Responsibilities

• Plans and directs the day-to-day operations of assigned store location.
• Develops strategies to improve customer service, drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
• Ensures Customer/Donor needs are met by maintaining good Customer/Donor/Community relations; complaints are resolved; and service is quick and efficient.
• Schedule Store Employees to ensure appropriate coverage in store and donation center; coordinate daily morning and shift change team meetings.
• Ensures store is scheduled to rotate tables without affecting quick & courteous checkout.
• Supervise employees in performance of duties to ensure compliance with published directives and guidelines.
• Responsible for interviewing and processing for hiring new store employees.
• Provide training for new personnel on store policies and procedures by The Salvation Army.
• Responsible for issuing disciplinary warnings, conference reports, employee evaluations and goals as needed in coordination with the HR Generalist/Coordinator and District Sales Manager.
• Ensures timely rotation of clearance tables as scheduled each day.
• BRP (Back Room Processing) - Ensuring that Material Handlers are working effectively and efficiently to meet daily processing goals as outlined in Material Handler Standard Operating Procedures/Job Description.
• Ensures product is ready to fill clearance tables for a timely table rotation per daily standards.
• Ensures that the Sales Associate/Material Handler(s) working the donation sites are working effectively and efficiently as outlined in the Donation procedures.
• Responsible for adequate amount of change at the beginning of each day, safeguarding cash in registers and safe at all times and banking of cash receipts as per ARCC policy.
• Completes all tasks as assigned by the District Sales Manager; Command Retail Directors and Command Administration Responsible for processing of paperwork per Review Standards, especially as it relates to Time and Attendance compliance.
• Attends Monthly District Meetings and responsible for Store Monthly Meetings to keep personnel informed of new policies and directives.
• Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations and that hazards are reported to Administration. Conducts Weekly Store Meetings with store team.
• Responsible for the protection of property and building.
• May transfer from store to store at the direction of Command Retail Directors and Command Administration.
• Implement appropriate loss prevention measures.
• Other written or verbal duties as may be assigned by the District Sales Manager, Command Retail Directors and Command Administration

Skills

Retail Management

Customer Service

Team Leadership

Communication

Scheduling

Education

High School Diploma or equivalent

Tools

POS/Cash Register

Job description

The Salvation Army USA Western Territory is hiring a Retail Store Manager for our Victorville thrift store. You will lead daily store operations, ensure strong customer service, manage staff, and drive sales while upholding program objectives and safety standards.

Applicants should have at least 3 years in retail management, a valid driver's license, and proven ability to supervise POS transactions, scheduling, and team performance.