Retail Store Manager - Elevate Customer Experience & Growth

TCC Wireless, LLC; Rockford (IL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision

Development and growth opportunities

Job summary

TCC Wireless, LLC is recruiting a Full-Time Retail Store Manager for the IL Cherryvale Mall location (RSM) in Rockford. The role drives revenue, oversees staffing, and ensures top-tier customer service consistent with T-Mobile Premium Retailer standards.

The RSM will lead an energetic team, manage store operations, and achieve sales goals while maintaining excellent store presentation and compliance with company policies.

Qualifications

• High School Diploma or GED required; College degree is a plus.

Responsibilities

• Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs.
• Responsible for full operations of store including staffing needs, performance management of employees, opening/closing, service levels and inventory.
• Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics.
• Leads by example by exceeding organizational sales goals and performance metrics.
• Responsible for hiring, developing, motivating and managing a high-performing team.
• Ensures store compliance with audits and paperwork security management.
• Manages cash, credit card and other payment media handling /Register Management.
• Maintains store appearance, back room, restrooms, and individual work area according to retail store standards.
• Offers consultative sales and service on the sales floor.

Education

High School Diploma or GED

College degree

Job description

TCC Wireless, LLC is recruiting a Full-Time Retail Store Manager for the IL Cherryvale Mall location (RSM) in Rockford. The role drives revenue, oversees staffing, and ensures top-tier customer service consistent with T-Mobile Premium Retailer standards.

The RSM will lead an energetic team, manage store operations, and achieve sales goals while maintaining excellent store presentation and compliance with company policies.