Retail Store Manager: Customer Experience & Operations

Comcast; Lancaster (Lancaster County); On-site; USD 42,000 - 60,000; Full time

Job summary

Comcast is seeking a results-driven Xfinity Retail Assistant Store Manager in Lancaster, PA to lead the retail sales team, uphold merchandising standards, and optimize store operations. The role requires coaching staff, managing inventory, and delivering exceptional customer service to meet sales objectives.

You will partner with the Store Manager on staffing, scheduling, and resolving customer escalations, while ensuring consistent product demos and adherence to company policies.

Qualifications

• Bachelor's degree required or equivalent combination of coursework and experience.
• 5–7 years of relevant work experience in retail or customer service.
• Comcast experience preferred.

Responsibilities

• Coaching retail sales associates to meet sales targets and service metrics.
• Onboarding and ongoing development of new hires to deliver exceptional customer experience.
• Maintaining visual merchandising standards and store presentation.
• Coordinating staffing, scheduling, and resolving customer escalations efficiently.
• Implementing operational procedures to enhance store efficiency and inventory control.
• Leading inventory accuracy through cycle counts and best practices.
• Analyzing performance data to identify sales trends and optimization opportunities.
• Providing product and service knowledge to the sales team.

Skills

Customer Experience

Customer Service

Retail Sales

Store Operations Management

Education

Bachelor's Degree

Job description

Comcast is seeking a results-driven Xfinity Retail Assistant Store Manager in Lancaster, PA to lead the retail sales team, uphold merchandising standards, and optimize store operations. The role requires coaching staff, managing inventory, and delivering exceptional customer service to meet sales objectives.

You will partner with the Store Manager on staffing, scheduling, and resolving customer escalations, while ensuring consistent product demos and adherence to company policies.