Retail Store Manager: World‑Class Customer Experience

Comcast Corporation; Williston (VT); Hybrid; USD 47.000 - 79.000; Vollzeit

Benefits dieser Stelle

Base pay plus commission

Benefits package

Zusammenfassung

Comcast Corporation in Williston, VT seeks a Store Manager to lead the Xfinity retail team and deliver a best-in-class customer and employee experience. You will drive sales, manage operations, and ensure financial controls while mentoring staff.

You will hire, coach, and evaluate team members, develop performance plans, and optimize scheduling, inventory, and training compliance to achieve store targets. This role requires hands-on leadership, regular attendance, and the ability to work nights

Qualifikationen

• Bachelor's Degree preferred, but Comcast may consider combinations of coursework and experience or extensive related professional experience.
• 5-7 years of relevant work experience.

Aufgaben

• Delivers a world class customer and employee experience, achieving sales goals and running an operationally sound business.
• Ensures a culture consistent with the expectations of the company by selecting the best talent and inspiring them daily with a focus on development, feedback/coaching, sales and service excellence, training and personal accountability.
• Communicates business initiatives, performance standards and process/policy know-how striving for high performance and compliance.
• Leverages the net promoter system (NPS) to monitor customer feedback, coach and improve the in-store experience.
• In-store owner for merchandising, brand, resets and all associated training compliance.
• Coaches and develops team members on how to position all company products with customers.
• Efficiently runs in-store operations including inventory, cycle counts, cash management and other applicable processes and procedures.
• Responsible for appropriate staffing levels and efficient scheduling.
• Leverages available tools to monitor customer feedback, coach and take action to improve the store experience.
• Reviews and analyzes operational and financial reports to improve operational performance and metrics.
• Builds collaborative relationships with market, region and division stakeholders.
• Follows and administers cash handling policies and procedures.
• Leads the retail experience of a well-visited location and strives to enhance store and customer experience to be best-in-class.
• May participate in retail test and pilot experiences related to product, store design and operational improvements.
• Typically manages a team of 8-12 direct reports.

Kenntnisse

Coaching

Customer Experience

Problem Solving

Results-Oriented

Sales Team Leadership

Ausbildung

Bachelor's Degree

Jobbeschreibung

Comcast Corporation in Williston, VT seeks a Store Manager to lead the Xfinity retail team and deliver a best-in-class customer and employee experience. You will drive sales, manage operations, and ensure financial controls while mentoring staff.

You will hire, coach, and evaluate team members, develop performance plans, and optimize scheduling, inventory, and training compliance to achieve store targets. This role requires hands-on leadership, regular attendance, and the ability to work nights