Retail Store Leader - Sales & Customer Service

capcareers; Mexico Beach (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Vacation

Holiday pay

401K with match

Paid holidays

Job summary

CrossAmerica Partners in the United States is seeking a Store Manager to oversee daily store operations, lead a team, drive sales, and ensure an outstanding customer experience in a fast-paced environment.

You will manage staff, schedules, and payroll within budget, monitor performance, uphold health and safety standards, and execute promotions to boost foot traffic. Strong leadership and communication are essential to meet targets and maintain a positive, customer-first culture.

Qualifications

• Minimum of 2 years of experience in retail or convenience store management, with at least 1 year in a managerial role.
• Proven leadership skills with the ability to motivate and manage a diverse team of employees.
• Excellent communication and interpersonal skills, with a strong focus on customer satisfaction and service.
• Ability to address and resolve operational and customer issues quickly and efficiently.
• Strong organizational and time-management skills with the ability to prioritize tasks in a fast-paced environment.
• Experience managing store budgets, achieving sales targets, and analyzing financial reports.
• Proficient in using point-of-sale systems, inventory management software, and Microsoft Office (Excel, Word).
• High school diploma or equivalent required; associate or bachelor's degree in business, retail management, or a related field is preferred.
• Valid State Driver's License

Responsibilities

• Oversee all daily store operations, ensuring efficient and effective execution of policies and procedures.
• Ensure the store is well-stocked, organized, clean, and fully operational always.
• Monitor store performance and address any operational issues that may arise.
• Ensure that the store meets all local health, safety, and regulatory standards.
• Drive store sales and customer satisfaction by implementing promotional campaigns and product displays.
• Analyze sales trends and performance reports to identify opportunities for growth.
• Work toward achieving and exceeding store sales and profit targets.
• Monitor expenses and manage the store’s budget to ensure profitability.
• Lead by example to create a customer-first culture within the store.
• Handle customer complaints, resolve issues, and ensure a positive shopping experience.
• Implement strategies to enhance customer loyalty and retention.
• Regularly assess and improve customer service standards.
• Recruit, hire, and train new store associates.
• Manage, coach, and develop a team of employees, ensuring they have the skills and motivation to succeed.
• Create employee schedules and manage payroll within budget guidelines.
• Provide regular performance feedback, conduct evaluations, and address performance issues as needed.
• Foster a positive and productive work environment to maximize team performance and reduce turnover.
• Manage inventory levels to ensure product availability and minimize shrinkage.
• Oversee ordering, receiving, and restocking of merchandise.
• Conduct regular inventory audits and stock counts.
• Ensure proper product rotation and shelf organization for maximum visibility and sales.
• Handle cash management, including daily cash reports and register reconciliation.
• Oversee the preparation of financial reports and ensure accuracy.
• Approve or oversee purchase orders and maintain control of store expenses.
• Analyze financial data to identify areas for cost-saving opportunities and improved profitability.
• Implement and manage in-store promotions and marketing activities to increase foot traffic and sales.
• Build and maintain relationships with customers and the local community.
• Monitor and respond to online reviews and customer feedback.
• Ensure the store operates in compliance with company policies, procedures, and local regulations.
• Regularly perform store audits to ensure adherence to safety, health, and cleanliness standards.
• Implement security measures to prevent theft and ensure the safety of employees and customers.

Job description

CrossAmerica Partners in the United States is seeking a Store Manager to oversee daily store operations, lead a team, drive sales, and ensure an outstanding customer experience in a fast-paced environment.

You will manage staff, schedules, and payroll within budget, monitor performance, uphold health and safety standards, and execute promotions to boost foot traffic. Strong leadership and communication are essential to meet targets and maintain a positive, customer-first culture.