Retail Store Leader - Profit, People & Ops Champion

Gap Inc; Glen Burnie (MD); On-site; USD 70,000 - 110,000; Full time

Job summary

Gap Inc. is seeking a General Manager to lead a store team in delivering a profitable business plan. You will drive sales through forecasting, scheduling, and budget management while coaching and developing talent to deliver a best-in-class customer experience.

You will foster an inclusive environment, ensure SOPs are executed, and partner with leadership to meet KPIs and community needs. The role requires flexibility and travel as needed to support store operations.

Qualifications

• 3-5 years of retail experience leading others.
• Demonstrated ability to deliver results.
• Ability to effectively communicate with customers and employees.
• College degree preferred.
• Ability to maneuver around sales floor, stock room, and office; lift/carry up to 30 lbs.
• Flexible schedule including travel, nights, weekends, holidays.
• Ability to travel as required.
• Business acumen skills.
• Established time management skills.
• Strong planning and prioritization skills.

Responsibilities

• Analyzes results, identifies opportunities and collaborates with leadership to drive KPIs.
• Drive profitable sales through forecasting and scheduling.
• Manage store budget for daily operations to support the P&L.
• Builds teams through sourcing, selecting and developing people.
• Coach and provide feedback to improve performance.
• Teach and train to build capabilities.
• Lead implementation of SOPs and initiatives.
• Create an inclusive environment.
• Maximize efficiencies and productivity through action plans.
• Perform Service Leader duties.
• Represent the brand and understand competitors.
• Promote community involvement.
• Leverage OMNI to deliver a frictionless customer experience.
• Ensure compliance standards are met.

Skills

Retail leadership

Business acumen

Time management

Planning & prioritization

Communication

Education

College degree or equivalent experience

Job description

Gap Inc. is seeking a General Manager to lead a store team in delivering a profitable business plan. You will drive sales through forecasting, scheduling, and budget management while coaching and developing talent to deliver a best-in-class customer experience.

You will foster an inclusive environment, ensure SOPs are executed, and partner with leadership to meet KPIs and community needs. The role requires flexibility and travel as needed to support store operations.