Retail Store Leader & Performance Coach

Victra-Verizon Authorized Retailer; Rapid City (SD); On-site; USD 19,000 - 39,000; Full time

Benefits offered by this job

Paid Training

Health, Dental, and Vision Insurance

401K Match

Verizon service discount

Job summary

Victra is looking for an Assistant General Manager to lead a store team, coach sales specialists, and drive sales targets while ensuring an outstanding in-store customer experience. You will manage daily operations, schedule and train staff, and contribute to merchandising and store profitability.

You will foster talent, monitor sales metrics, and elevate guest satisfaction, balancing performance with team development. The role emphasizes leadership, teamwork, and strong customer focus.

Qualifications

• Background in customer service within the retail, restaurant, or wireless industry preferred.
• 1-2 years of experience in a Customer Service or leadership role.
• Management experience in a commissions-based sales environment.
• Able to work evenings, weekends, holidays, and during peak periods.

Responsibilities

• Talent Management – Selecting, hiring, and developing the best talent.
• Results Driven – Owning numbers and store commitments.
• Running store operations – staffing, financial/sales data, cash handling, uptime.
• Customer Focus – Delighting customers through hands-on leadership.
• Relationship Building – Building trust with team and peers.
• Change Management – Championing merchandising changes with the team.
• Strategic Thinking – Setting goals and translating them into daily plans.
• Inspirational Leadership – Leading with product expertise and confidence.

Skills

Leadership

Sales

Customer service

Interpersonal skills

Education

High school diploma or GED

Tools

POS systems

Cash handling

Job description

Victra is looking for an Assistant General Manager to lead a store team, coach sales specialists, and drive sales targets while ensuring an outstanding in-store customer experience. You will manage daily operations, schedule and train staff, and contribute to merchandising and store profitability.

You will foster talent, monitor sales metrics, and elevate guest satisfaction, balancing performance with team development. The role emphasizes leadership, teamwork, and strong customer focus.