Retail Store Leader: Lead & Elevate Customer Experience

Warby Parker; Town of Florida (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan

Paid Time Off

Parental Leave

Employee Stock Purchase Plan

Education Reimbursement

Free Eyewear

Job summary

Warby Parker in New York is seeking a Store Leader to build and guide a team of managers, opticians, and advisors while delivering exceptional customer experiences and achieving store targets. You will lead scheduling, payroll, training, and development, coordinate with Marketing, and live Warby Parker's values.

The role requires 3+ years retail management and a hands-on, entrepreneurial approach in a fast-paced environment.

Qualifications

• 3+ years in a retail management role with proven top performance.
• Ability to build and coach a high-performing team to meet sales and financial goals.
• Clear communicator capable of tough decision-making.
• Organized, entrepreneurial, and willing to take calculated risks.
• Strong interpersonal skills and collaboration.
• Passionate about delivering exceptional service.
• Not on LEIE list.

Responsibilities

• Represent Warby Parker values to customers and teammates.
• Execute operational activities to meet financial targets and customer experience goals.
• Maintain brand consistency through processes.
• Manage daily store scheduling and payroll.
• Coordinate store events with Marketing.
• Protect inventory and assets by enforcing procedures.
• Follow safety protocols.
• Lead recruitment, onboarding, and development.
• Lead biannual performance and development reviews.
• Uphold core values and foster inclusive culture.
• Attend leadership trainings and Store Leader Summit.

Skills

Store leadership

Team leadership

Customer service excellence

Scheduling & payroll

Recruiting & training

Job description

Warby Parker in New York is seeking a Store Leader to build and guide a team of managers, opticians, and advisors while delivering exceptional customer experiences and achieving store targets. You will lead scheduling, payroll, training, and development, coordinate with Marketing, and live Warby Parker's values.

The role requires 3+ years retail management and a hands-on, entrepreneurial approach in a fast-paced environment.