Retail Store Leader - Growth, Training & Impact

Ohio Valley Goodwill Industries Rehabilitation Center, Inc.; Florence (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Ohio Valley Goodwill Industries Rehabilitation Center, Inc. is seeking a Retail Team Leader to assist the Store Manager in daily store operations.

The role focuses on customer service, cash handling, donations management, merchandising, inventory control, and production supervision to meet store goals. The position emphasizes supervisory responsibilities, English communication with customers and staff, and adherence to policies.

Qualifications

• Assist the Retail Store Manager with the overall operation of the retail store.
• Ensure compliance with all policies, including reporting theft or misuse of company property or illegal activities.
• Resolve customer complaints in a fair and impartial manner, referring unsettled disputes to the store manager.
• Provide coaching, correctional direction, supervise and train retail associates on job-related responsibilities.
• Makes recommendations to Asst Mgr or Manager related to disciplinary or corrective action.
• Monitor sales transactions and ensure proper sales procedures are followed by sales associates.
• Handle escalated or complex sales or customer related issues.
• Inspect and validate accurate pricing and quality of production.
• Ensure production team is working at a pace that will achieve production goals.

Responsibilities

• This position is responsible for training and delegating work assignments to the Donation Attendant, Merchandise Processor & Sales Associate positions.
• At least 1 year of supervisory experience preferred.
• Ability to perform continuous walking, stooping, standing, bending, kneeling, and climbing for prolonged periods of time.
• Work a flexible schedule in support of the store opening, production and closing operations.
• Ability to effectively communicate in English with customers and associates.

Skills

Customer service

Communication

Leadership

Job description

Ohio Valley Goodwill Industries Rehabilitation Center, Inc. is seeking a Retail Team Leader to assist the Store Manager in daily store operations.

The role focuses on customer service, cash handling, donations management, merchandising, inventory control, and production supervision to meet store goals. The position emphasizes supervisory responsibilities, English communication with customers and staff, and adherence to policies.