Retail Store Leader: Growth, Bonus & Community Impact

Goodwill of Central and Northern Arizona; Litchfield Park (AZ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical plans

HRA

Dental plans

Vision plan

401K

Life Insurance

EAP

Paid Time Off

Paid Holidays

Job summary

Goodwill of Central and Northern Arizona is seeking a Retail Store Manager to lead daily store operations, drive sales goals, and develop a high-performing team across GCNA locations. You will manage customer service, inventory, payroll, and trainings while upholding Goodwill brand standards.

The role requires retail management experience, strong communication, and ability to travel between GCNA stores for training and coverage.

Qualifications

• One-year work experience in Retail Management.
• One-year customer service experience.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen, where applicable for position.
• Ability to speak and read English proficiently.
• High School Diploma or Equivalent preferred.

Responsibilities

• Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Monitors product levels daily to achieve bottom line sales budget against targets.
• Ensures payroll costs and operating costs are managed to budget.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Works to de-escalate customer situations while finding an appropriate solution.
• Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
• Partners with community businesses and organizations to promote Goodwill mission.
• Serves as a Goodwill ambassador to the community.
• Leads the day-to-day operations of the sales floor.
• Ensures that Retail Store Associates and Customer Service Manager are well-trained and fulfill their duties and responsibilities.
• Acts as a key holder for the store, closing shift manager, and backup to the Store Manager.
• Transfers to different stores at any given moment due to business needs.

Skills

Retail management

Customer service

Microsoft Office

English proficiency

Education

High School Diploma or Equivalent

Job description

Goodwill of Central and Northern Arizona is seeking a Retail Store Manager to lead daily store operations, drive sales goals, and develop a high-performing team across GCNA locations. You will manage customer service, inventory, payroll, and trainings while upholding Goodwill brand standards.

The role requires retail management experience, strong communication, and ability to travel between GCNA stores for training and coverage.