Retail Store Manager - Customer Experience

Goodwill-of-Central-and-Northern-Arizon; Pinetop-Lakeside (AZ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plan

401K plans

Life Insurance

EAP

Paid Time Off

Paid Holidays

Job summary

Goodwill of Central and Northern Arizona is seeking a Retail Store Manager to lead the sales floor, drive daily operations, and achieve set sales goals across its GCNA stores. You will guide a team of Retail Sales Associates, manage inventory, and ensure customer service excellence while maintaining brand standards.

The role emphasizes leadership, coaching, and building high-performing teams in a retail environment, with potential store transfers based on business needs.

Qualifications

• One-year work experience in Retail Management.
• One-year customer service experience required.
• Proficient in Microsoft Office Suite.

Responsibilities

• Oversee the daily operations of the sales floor to meet store goals.
• Lead, mentor, and develop Retail Sales Associates to high performance.
• Execute retail operations plan to achieve profit, revenue, and production targets.
• Manage inventory, reporting, and banking tasks as needed.
• Ensure excellent customer service and de-escalate issues with donors and customers.
• Maintain store conditions reflecting the Goodwill brand and safety standards.

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Goodwill of Central and Northern Arizona is seeking a Retail Store Manager to lead the sales floor, drive daily operations, and achieve set sales goals across its GCNA stores. You will guide a team of Retail Sales Associates, manage inventory, and ensure customer service excellence while maintaining brand standards.

The role emphasizes leadership, coaching, and building high-performing teams in a retail environment, with potential store transfers based on business needs.