Retail Store Leader: Elevate Service, Drive Growth

New Balance Athletics, Inc.; Saint Augustine (FL); On-site; USD 56,000 - 84,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K

Job summary

New Balance Athletics, Inc. in Saint Augustine, FL is seeking a Retail Store Manager to lead staff, operations, and store presentation. You will inspire your team to uphold NB’s core values, drive sales, and maintain a superior guest experience.

Responsibilities include training on the NB GUEST service model, setting strategic direction to achieve budgets, hiring and coaching staff, and ensuring visual merchandising standards and community engagement are top priority.

Qualifications

• Proficiency with POS systems and Microsoft Office.
• Ability to develop staff through coaching and counseling.
• Knowledge of retail operations including sales, customer service, merchandising, inventory control, budgeting, and loss prevention.

Responsibilities

• Create and maintain a 'Total Customer Satisfaction' culture by training staff on the NB GUEST service model.
• Set store strategy to hit sales and budget goals.
• Hire and develop team; conduct regular performance reviews.
• Uphold visual merchandising standards and manage store operations.
• Coordinate volunteer opportunities to build the brand within communities served.

Skills

POS systems

Microsoft Office

Staff coaching

Retail operations

Tools

POS systems

Job description

New Balance Athletics, Inc. in Saint Augustine, FL is seeking a Retail Store Manager to lead staff, operations, and store presentation. You will inspire your team to uphold NB’s core values, drive sales, and maintain a superior guest experience.

Responsibilities include training on the NB GUEST service model, setting strategic direction to achieve budgets, hiring and coaching staff, and ensuring visual merchandising standards and community engagement are top priority.