Retail Operations Leader

Gap; Hanover (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) matching

Employee stock purchase plan

Insurance

Diversity & inclusion

Job summary

Gap Inc. in Hanover, MA is hiring a retail associate to support the store leadership by performing functional tasks, modeling selling behaviors, and driving a best-in-class customer experience.

You will collaborate with the leadership team to educate customers, ensure a positive environment, and contribute to seamless shopping across channels. You will assist during peak and off-peak hours, help complete opening/closing checklists, and adhere to compliance standards while providing flexible

Qualifications

• Customer service orientation and ability to engage with customers respectfully.
• Clear and direct communication of expectations to team members.
• Willingness to adapt to flexible schedules including evenings, weekends, and holidays.

Responsibilities

• Treat customers and team with respect and contribute to a positive work environment.
• Educate customers about loyalty programs to promote engagement.
• Demonstrate selling behaviors and lead by example in customer interactions.
• Support sales leadership during non-peak hours focusing on customer needs.
• Collaborate with store leadership to ensure timely completion of tasks.
• Build product lifecycle expertise and stay informed about merchandise.
• Assist with opening/closing checklists and extend coverage beyond operating hours.
• Leverage omni-channel tools to deliver a seamless customer experience.
• Maintain compliance with store standards and policies.

Skills

Customer service

Communication

Technology literacy

Flexibility

Team collaboration

Job description

Gap Inc. in Hanover, MA is hiring a retail associate to support the store leadership by performing functional tasks, modeling selling behaviors, and driving a best-in-class customer experience.

You will collaborate with the leadership team to educate customers, ensure a positive environment, and contribute to seamless shopping across channels. You will assist during peak and off-peak hours, help complete opening/closing checklists, and adhere to compliance standards while providing flexible