Retail Store Leader: Customer Service & Team Growth

Goodwill of Central and Northern Arizona; Show Low (AZ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical plans

HRA (Employer Funded)

Dental plans

Vision plan

401K Plans

Life insurance

EAP

Paid Time Off

Job summary

Goodwill of Central and Northern Arizona is seeking a Retail Store Manager to lead the sales floor, drive daily operations, and achieve set sales goals. You will manage teams, ensure excellent customer service, and uphold brand standards across stores in the Show Low area.

The role requires 1 year of retail management and customer service experience, along with proficiency in Microsoft Office. A background check and drug screen may be required.

Qualifications

• 1 year of retail management experience preferred.
• 1 year of customer service experience required.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen where applicable.
• Ability to read and speak English proficiently.
• High School Diploma or Equivalent preferred.

Responsibilities

• Oversee daily store operations and lead sales floor teams to meet set sales goals.
• Direct all aspects of store operations and drive business performance.
• Provide mentorship and training to Retail Sales Associates to meet company standards.
• Ensure customer service excellence and de-escalate issues when needed.
• Maintain store appearance, cleanliness, and adherence to Goodwill brand standards.
• Coordinate with leadership to implement company policies and security procedures.

Skills

Retail Management

Customer Service

MS Office Suite

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Goodwill of Central and Northern Arizona is seeking a Retail Store Manager to lead the sales floor, drive daily operations, and achieve set sales goals. You will manage teams, ensure excellent customer service, and uphold brand standards across stores in the Show Low area.

The role requires 1 year of retail management and customer service experience, along with proficiency in Microsoft Office. A background check and drug screen may be required.