Retail Store Leader: Drive Sales & Team Excellence

Golf Galaxy; Fairfax (VA); Presencial; USD 72.000 - 104.000; Jornada completa

Descripción de la vacante

DICK’S Sporting Goods in Fairfax, VA seeks a General Sales Manager to drive sales, respond to market needs, and lead a high-performing store team. You will oversee store operations, scheduling, payroll planning, and ensure top-tier customer service and brand standards.

You will recruit, hire, mentor, and evaluate staff, set clear expectations, and maintain a positive, high-engagement work environment. A strong track record in retail leadership and golf product knowledge is preferred.

Formación

• 5+ years retail management experience required; golf sales/service preferred.
• Technical skills in club repair & fitting preferred.
• World-class customer service skill and interpersonal/communication skills.
• Strong problem-solving ability and analytical skills.
• Proficiency in MS Office.
• Flexible availability – including nights, weekend, and holidays.

Responsabilidades

• Drive sales and profitability through customer satisfaction and report analysis.
• Establish and maintain effective relationships with customers by ensuring high associate engagement and service levels.
• Drive and sustain sales intensity, operations integrity and profitability within store by setting high expectations, holding staff accountable, and monitoring and measuring progress to achieve positive results.
• Effectively schedule for the store, develop payroll plans, and monitor payroll daily to ensure the plan is met.
• Uphold Golf Galaxy standards for merchandise presentation.
• Responsible for recruitment, interviewing, and hiring across the store.
• Select, on-board, empower, and develop a highly effective team of individuals.
• Lead consistent evaluation and development of in-store talent.
• Define a clear vision and strategy in order to communicate expectations.
• Demonstrate a flexible leadership style to foster team member engagement including recognition.
• Create a climate within the store in which staff are motivated to do their best, strong morale and spiriting in his/her team; shares wins and successes; fosters open dialogue; and creates a feeling of belonging within the team.
• Hold all team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching/feedback related to performance.
• Issue appropriate counseling and disciplinary action to associates who fail to meet our performance standards.
• Drive shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures.
• Ensure completion of training requirements are met across the store.
• Incorporate your customer’s perspective when defining success.

Conocimientos

Retail management

Customer service

Interpersonal skills

Problem solving

MS Office

Herramientas

MS Office

Descripción del empleo

DICK’S Sporting Goods in Fairfax, VA seeks a General Sales Manager to drive sales, respond to market needs, and lead a high-performing store team. You will oversee store operations, scheduling, payroll planning, and ensure top-tier customer service and brand standards.

You will recruit, hire, mentor, and evaluate staff, set clear expectations, and maintain a positive, high-engagement work environment. A strong track record in retail leadership and golf product knowledge is preferred.